Patient Satisfaction Survey 2019
Forgetting to cancel your appointment prevents someone else being seen
In the week commencing 29th July, South Molton Medical Centre had 390 minutes (6.5 hours) of missed appointments for the Nurses and HCAs. If you no longer need your appointment or cannot make it, please let us know so someone else can use it.
HPV Vaccination: Protecting against HPV infection to help reduce your risk of cancer
From 1 September 2019 the HPV vaccine will be offered to boys, in addition to girls, as part of the routine school aged schedule in England. The vaccines for boys are only offered in schools. Please read this leaflet formore informaion:
Free NHS Wi-Fi Available in the Surgery
Treatment Access for Cancer Patients
There are a number of options open to North Devon residents when travelling for treatment in local and distant hospitals:
For treatment at NDDH
The local cancer charity North Devon Cancer Care Car Service click here runs daily. The website states: Available Monday to Friday and can collect patients from any area in North Devon. Please contact us for further information or to book your seat. £3 fare per passenger (single or return). In theory, if on low income, the patient can reclaim the £3 donation to the charity.
1. The Tarka line and H2 bus take about the same time as a car or taxi (fastest train 55 mins average 1hr 9 mins) and can be bought with a “Plus-Bus” unlimited bus ticket (the H2 bus goes from the station straight to RD&E’s front door). This is all wheelchair accessible to the door of RD&E with no parking worries and considerably less costs. Daily off Peak return is £10.90 with unlimited Bus Travel in Exeter for £2.80. Costs may be refunded – see below.
2. If the patient is on low income they can reclaim “reasonable” costs under the national Healthcare Travel Costs Scheme HTCS click here. The guidance is a little complex and requires the patient to be on specific low-income benefits, but money can be reclaimed on the day from the Hospital Cashiers (in the front hall of RD&E). “Reasonable costs” are normally considered to be public transport or payment of a per mile sum to cover petrol if a relative or friend drives, but the guidance is clear that if the only way is a taxi then a taxi is a “reasonable cost”. Patients may be asked to prove a taxi is the only way for the whole journey see Tarka line above.
3. Finally the CCG funds a car-based service for any patient attending healthcare more than three times a week or ten times a month which is assessed and booked by the clinical centres. This would cover repetitive treatment regimens but not one-off appointments where the patient can get into a car. Patients can get advice on the Patient Transport Advice Service 0345 155 1009 based in Exeter but dedicated to NHS transport across Devon.
You can now book your smear test appointments online
If you are already registered to use Online Services, you can now book appointments for your cervical smear test online. Online Services allows you to do this and
•book or cancel appointments online with a GP or nurse
•order repeat prescriptions online
•view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
•view clinical correspondence such as hospital discharge summaries, outpatient appointment letters and referral letters
For more information about registering for Online Services click here.
Behind the scenes, blood tests not 'just a 5 minute appointment'
Blood tests can be very time consuming and do not always 'only take a few minutes'. The blood tests:
- need to be ordered correctly
- labels printed correctly
- laboratory possibly needs calling
- maybe some investigation into what tests are needed
This can all take time.
Many other emergency and non-emergency tasks and procedures are carried out around short blood test appointments, which limits how many blood tests can be offered.
Free Swimming Course for Over 50s
One Small Step - to a healthier you
Free support to help you to:
- Quit smoking
- Cut down on alcohol
- Maintain a healthy weight
- Start moving more
Telephone 0800 298 2654 or 01392 908 139
Mindfulness groups for recurrent depression
If you are interested in taking part in a group please visit http://www.exeter.ac.uk/mooddisorders/acceptclinic/referral/ to complete a self-referral form or contact the clinic on 01392 723493 or at email@example.com.
Are you feeling distressed, frightened, overwhelmed, or that things are too much for you?
The Mooring @ Braddon House offers out of hours mental health support to anyone aged 16 or over in Barnstaple and the surrounding North Devon areas. Click here for a flyer with more information.
NHS App can now be downloaded from Apple App and Google Play stores
Patients will be able to use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- securely view your GP medical record
- register to be an organ donor
- choose how the NHS uses your data
Download from Apple App and Google Play stores.
More information here: NHS App
Prepare for Pollen - use community pharmacies & local shops
But your hay fever medicines from pharmacies and shops. No appointments or prescriptions are needed for most hay fever treatments.
Phase 1 Extension Open for Business
As some of our patients will be aware, our phase 1 extension opened for business on Monday 29th April 2019.
This is providing us with 12 new consulting and treatment rooms across a ground and first floor as well as two new waiting areas. Phase 2 renovation has commenced meaning our main entrance has been closed and a temporary entrance and reception area has been established at the old East Street entrance.
During phase 2 we will not have access to the lift, and you may be asked if you can manage the stairs to see a GP. Please inform the reception staff at the time of booking if this won’t be possible, and you will be offered an alternative appointment in a ground floor room.
The doctors and nurses will be offering appointments on the ground floor and first floor at various times throughout the week.
The new phase 1 extension is very light and bright and we hope you will join us in celebrating your new facility.
During the next two phases there will be complications and we appreciate your patience and co-operation during this difficult period. By the end of 2019 we hope to be completely finished and offer our patients a practice which is fit for purpose and can accommodate the growing needs of our population in South Molton and surrounding area.
We will be having an opening ceremony in the coming weeks and provide an opportunity for patients to come along and take a look. Watch this space for information.
All doctors and staff wish to thank you for your patience and understanding during the last 12 months.
During next phase of construction
We are making plans to move into the extension at the Medical Centre, this will give us 14 new consulting rooms but unfortunately some of these will be on the first floor and the lift will not be operational when we move in. This is part of the phase 2 renovations which will see 6 new treatment areas, a new entrance and reception desk in the old practice.
During phase 2, patients will be asked to use the East Wing entrance and check in there with the reception team.
Patients will also be asked on a routine basis if they can make the stairs, as the GP they are seeing will be based on the first floor. During this transition it will be very important to help the reception team as we wouldn't want patients to arrive at the surgery and not be able to make the stairs to see the GP.
We thank you for your patience during this difficult period, and are excited to let you know that the whole project is due to be finished by the end of 2019, at which time the population of South Molton will have a fit for purpose building for their medical care.
Staff at South Molton Medical Centre
Devon Diabetic Eye Screening
Diabetes Prevention Week 2019
Find out your risk – Use the Know Your Risk tool to find out your risk of developing Type 2 diabetes. It only takes three minutes https://riskscore.diabetes.org.uk/start.
Trim tone and dance your way to stay FABS!
A new fitness class designed specifically for the over-60s has launched in South Molton as part of a campaign to help people to stay young by improving strength, balance and overall health as we age.
Sarah Stone is on a mission to keep the over 60s moving by encouraging them to go along to an exercise class with a difference designed by Move it or Lose as seen on BBC's “How to Stay Young”. This class is known as FABS, which stands for Flexibility, Aerobics, Balance and Strength.
The FABS programme combines exercises that have been scientifically proven by the Centre for Healthy Ageing Research at the University of Birmingham to turn back the clock.
“I’m thrilled to be part of the FABS family. I want to make a real difference to the community and love the improvements I am already seeing in the groups already in place. All the activities are functional and aimed at promoting independence and building confidence. You can join in seated or standing making the group inclusive for all levels of mobility. It’s a fantastic way to get together with other people in the area, keep fit and have fun whilst doing it!
“The exercises we do in the classes are easy to follow and fun. This isn’t about people dressing in lycra ready to hit the gym or do a high intensity session, FABS is for people who want to live longer, happier, healthier lives.
“We ensure there's a warm welcome for everyone who attends and the first session is free.”
Please join me for a taster session at South Molton Library on Wednesday 27th February at 13:30.
Weekly Classes starting 20th March
Wednesday mornings 9:30 – 10-30 at South Molton Methodist Church Hall
For further information please contact Sarah Stone 01598 711850
Email - firstname.lastname@example.org
Facebook - Move it or Lose it with Sarah
Share Your Views on GP Improved Access
You may be aware that recent months have seen the introduction of evening and weekend GP appointments. We are collecting patients' views of this service in a short and confidential survey that will take no more than 5 minutes to complete. Please click here to access the survey. Thank you in advance.
Visit us on Facebook
Visit us on Facebook
MenACWY Vaccine for Teenagers and "Fresher" Students
Teenagers and "fresher" students going to University for the first time are advised to have a vaccination to prevent meningitis and septicaemia, which can be deadly. Students who have not yet had the MenACWY vaccine remain eligible up to their 25th birthday.
Physical Activity - Are you walking briskly?
Modern day life makes it hard to be healthy. The good news is that brisk walking counts towards an active lifestyle. So how much brisk walking are we currently doing and how can we fit more into our lives to get the health benefits?
Put us to the test - the Friends & Family Test!
After you have watched the video, click here. Thank you.
Couch to 5k - running is free and burns more calories than many other exercises
Couch to 5K has been designed to get you off the couch and running in just 9 weeks. Grab your trainers and follow the step-by-step instructions in this free app.
Pinpoint Devon is a directory of community services in Devon
You can find care and support services, community groups, activities, family support, registered childcare and much more across Devon.
86% of all patient ratings about this practice were good, very good or excellent
Thank you to all of our patients who completed this survey. It will be discussed at the next P3 meeting.
No longer need an appointment? Let us know
In January this year, there was a total of 250 appointments missed. That averages out to be 11.9 appointments per day being missed. If you no longer need the appointment or cannot make it, please let us know so we can give the time to someone else.
Folic Acid Leaflet
This leaflet contains information about why your baby needs folic acids as well as how to take folic acid.
Folic Acid leaflet
When stroke strikes, act F.A.S.T.
Click here for an Easy Read version on how to recognise the signs of stroke.
Are you worried your kids are having too much sugar?
Over half of the sugar that kids eat comes from snacks and drinks. Look for 100 calorie snacks, two a day max. Visit http://www.nhs.uk/Change4Life for more information.
Planning a journey to an NHS medical appointment?
Patient Transport Advice Service can give help and support if you need transport assistance to an NHS medical appointment.