Quick eConsult links:
What is eConsult? Watch the video link below to see what eConsult is about and how to do it.
Online consultations are as easy as 1, 2, 3 …
Online consultations are a quick and simple alternative to visiting your GP practice.
Here’s how to you can consult with your GP online, in three easy steps.
1. Click the above link for eConsult or download the NHS app
2. Fill out the form - it is simple and only takes a few minutes.
You can use it to:
• Ask about an existing condition or new symptoms (it’s important to include as much information about your symptoms as possible as this helps the clinician decide the next step)
• Get information about your condition and how to treat yourself
• Discuss a test result and request sick notes.
3. Get a quick response
Once you’ve submitted the form, we will normally let you know the next step by the end of the next working day. This might be advice on what to do next or we may decide you need a face-to-face appointment.
If you want to consult online but don’t have access to a device or the internet, a staff member will happy to help you fill it out on your behalf over the phone.
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
Is now available on IOS and Android - Download now from the App Store or Google Play.
With the NHS App you can:
Get advice about Corona Virus Order repeat medication Book appointments Check your symptoms
View your medical record Register your organ donation decision Find out how the NHS uses your data
If you think you have Coronavirus symptoms, use this link to access 111 Online to find out what to do.
DO NOT go to a GP surgery, pharmacy or hospital.
What to do if you have the following symptoms, stay at home for 7 days if you have either
- a high temperature
- a new continuous cough
- loss or change to your sense of smell or taste
After 7 days:
- if you do not have a high temperature, you can stop self-isolating
- if you still have a high temperature, keep self-isolating until your temperature returns to normal
You do not need to keep self-isolating if you just have a cough after 7 days. A cough can last for weeks after the infection has gone.
- You feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
You can now use the NHS coronavirus status checker >> Click here
Please do not come into the Surgery unless you have a pre-arranged appointment or need to make a collection.
You can apply for a test if you are:
- An essential worker with coronavirus symptoms
- Aged 65 or over with coronavirus symptoms
- Someone who cannot work from home and has coronavirus symptoms
- Anyone with coronavirus symptoms can apple if they live with an essential worker, a person aged 65+ or someone who travels to work.
You can also apply for a test if you have a clinical referral from NHS 111 online.
Click on the links to get advice about your condition and coronavirus:
Alzheimer's & Dementia: Alzheimer's Disease Dementia
Arthritis & other joint or muscle conditions: versusarthritis
Asthma, COPD & other lung conditions: AsthmaUK British Lung Foundation
Cancer: Cancer Research UK Macmillan
Cystic Fibrosis: Cystic Fibrosis Trust
Heart Disease: British Heart Foundation
HIV: Terrence Higgins Trust
Kidney Disease: Kidney Care UK
Liver Disease: British Liver Trust
Mental Health: Mind
Motor Neurone Disease: MNDA
Sickle Cell: Sickle Cell Society
Stroke: Stroke Association
If you have Covid-19 or advised to self-isolate you can obtain a "isolation note" from NHS 111 online and completing an online form. Get an isolation note
Access your GP at home via eConsult
You can make contact with your GP by using eConsult - you can access this from our website or NHS App. If you don't have access to the internet you can still contact the practice by phone and speak to a member of staff who can complete a eConsult on your behalf.
All eConsults will be forwarded to a clinician for a response by the end of the next working day at the latest.
We are monitoring the situation daily and will update this site and our Facebook page regularly.
For more info you can go to the NHS website or Gov.UK
One Northern Devon Covid-19 volunteer support network for isolated people
Looking after your health & wellbeing
Stay in touch with family and friends over the phone or on social media
Try to keep yourself busy - trying new activities like cooking, reading, online learning and watching films
Consider taking 10micrograms of Vitamin D each day if you are indoors most of the day - this is to keep your bones and muscles healthy
Medication Ordering Methods during Coronavirus
Both GP practices and community pharmacies are under immense pressure as a consequence of the increased volume of prescriptions being requested.
In order to process repeat prescription requests in the most timely and efficient manner, the way you order your prescription may need to change; the following methods are strongly encouraged:
1. Online Ordering. If you are already registered with the practice to use the online service: SystmOnline, you should order your medication online, or via the SystmOnline App.
2. The NHS App. This app for smartphones can be used to order your medication.
(If you haven’t registered for the online service you can register for the NHS App from home using photo identification and a photo of your face. You can then use the app to order your medication. Click here to download the NHS App)
When you are requesting your items:
Inappropriate ordering places a huge strain on practice resources and staff time, as well as having an adverse impact on community pharmacy and could lead to medicines shortages. Therefore:
Please DO NOT:
1. Request repeat medications ahead of normal time
(Your request will not be dealt with any earlier, you should order your prescription no more than 7 working days before you run out of medication).
2. Request extra medication
(National guidance from NHS England states that quantities of medication prescribed should be for no longer than is currently prescribed).
3. Request New/Infrequently used medication
(If you have had medicines in the past but have recovered sufficiently to have not needed them in the last six months then we will not issue without a full clinical review and then only if deemed necessary).
1. Only order what you actually need
2. Ensure that you have a Pharmacy nominated to dispense your prescriptions
(Without a “Nominated Pharmacy” the practice cannot send an electronic prescription to a pharmacy to be dispensed).
Green Impact for Health
South Molton Medical Centre are very proud to be taking part in an initiative called Green Impact for Health. This is a national initiative set up by NUS and RCGP to improve sustainability and social responsibility within primary care.
It aims to look at almost every aspect of primary care ranging from office waste to better medicines management. The aim is to improve how time and resources are used resulting in improved patient care and experience along with a reduction in CO2 used, therefore having a positive impact on climate change.
For more information of Improved Access to Primary Care in North Devon click here ndgp.co.uk
If you have already used this service, would you like to complete a survey about your experiences? We are collecting patients' views of this service in a short and confidential survey that will take no more than 5 minutes to complete. Please click here to access the survey. Thank you in advance.
Adults aged 65 or over and the pneumococcal vaccine
If you are 65 or over, you can be offered a type of pneumo jab known as the pneumococcal polysaccharide vaccine (PPV). This one-off vaccination is very effective at protecting you against serious forms of pneumococcal infection. For more information and to book an appointment please call the Medical Centre.
Save time – do it online!
Sign up to GP online services and you'll be able to use a website or app to:
•book or cancel appointments online with a GP or nurse
•order repeat prescriptions online
•view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
•view clinical correspondence such as hospital discharge summaries, outpatient appointment letters and referral letters
The service is free and available to everyone who is registered with a GP.
Please click on this link, Patient Online Access, to download and print the information leaflet and application form or collect from Reception to complete and bring to the practice with the specified identification. Click this link for Access to Medical Records Consent Form.
MyHealth - Devon aims to empower people to be healthier, better informed and to take greater responsibility for their own health and health choices. They will do this by providing evidence based information that:
- enables patients to make informed decisions about their care and treatment options
- promotes Shared Decision Making conversations between patient and clinician
- promotes self-management of their conditions
- promotes a healthy lifestyle
- informs people in Devon about local services and support groups
Visit us on Facebook
Below you will find useful links to help you:
- register if you are new to our area
- notify us if you change your address or if you have a new phone number
- Order prescriptions online
- Make appointments online
- Fill in a Travel Questionaire if you are going abroad on holiday
- My Home Blood Pressure Monitor Diary Template
- Would you recommend us to Friends & Family?
- Also, visit us on Facebook to keep up-to-date with our news, and to keep in contact with us!
We hope you find all you are looking for on our site but if not please contact us with any suggestions concerning useful or informative items we can add to make the site more user friendly.
Did you know, we have our own bi-monthly e-newsletter!
These are full of news, health updates and useful information. You can see previous South Molton Medical Centre's newsletters here, and subscribe to future ones here or ask at Reception.
Many documents on the website are in Portable Document Format. Click here to download the latest free version of Adobe Acrobat Reader to be able to view these files.
(Site updated 31/07/2020)